The client
Mobile PC Doctor is a computer repair business in Grays — another of our own.
The problem
Jobs were lost to unanswered messages, and repairs ran quietly late because nobody was watching a promised date.
What we built
A booking, job-tracking, messaging and payments system built round one idea: a clock on everything. A response clock runs while a customer waits to hear back; a delivery clock runs from the moment a quote promises a date. Anything overdue appears on a staff Today screen and buzzes the phone. Enquiries arrive from a web form, from SMS and from the app into one inbox, and a customer who enquired on the web finds the conversation waiting when they install the app.
Results
The website and booking are live at mpcdoctor.com. The app is in TestFlight with the shop: customer and staff share one app, role-switched, alongside an owner dashboard.