Legal Information
This page outlines the terms under which LaunchFlow provides services, including payments, cancellation, refunds, cookies and data usage.
Terms of Service
LaunchFlow provides managed website services including design, hosting, maintenance and support for local businesses.
By using our services, you agree to these terms.
Minimum Term
All LaunchFlow plans are provided on a minimum 12-month term unless agreed otherwise in writing.
This allows us to build, host and maintain your website as part of the monthly service.
Payments
Payments are made monthly in advance. Pricing is clearly stated on our website or agreed before starting.
No upfront fee is required unless stated.
Cancellation
You may cancel your service after the minimum term by contacting us.
If cancelled before the 12-month term ends, an early termination fee may apply. This may include remaining payments or a reduced settlement based on work completed.
Refund Policy
Due to the nature of digital services, refunds are generally not provided once work has started.
Any refund requests are reviewed on a case-by-case basis, considering work completed and service usage.
If a service cannot be delivered, a fair partial refund may be considered.
Hosting & Support
Hosting and support are included while your subscription remains active.
If your subscription ends, hosting and support may also end unless agreed otherwise.
Website Ownership
Your website is provided as part of a managed service. Any transfer of files or assets must be agreed separately and may depend on outstanding payments.
Privacy Summary
We collect basic information such as your name, email and business details when you contact us or use our services.
This information is used only to deliver services, communicate with you and improve our offering.
We do not sell your data.
Contact
For any legal or data-related questions, contact us at support@launchflow.co.uk.